Kochava provides a flexible account system which gives customers the granular control needed to manage team members’ access, permissions and settings across your portfolio of applications.
Create a Member Account
- Log in to Kochava.
- Select the desired Account.
- Select Team > Members.
- Click + Add a Member.
- Enter the user’s Full Name.
- Enter the user’s User Name.
- Enter the user’s Email Address.
- Enter a Password.
- Enter the same Password into the Confirm field.
NOTE: The password field is required to contain a upper and lower case letters, numbers and symbols.
- Select any Groups the user will belong to.
- Select the Time Zone.
NOTE: The selected Time Zone will be utilized as the default setting when interfacing within Analytics and Reporting.
- Select the default Currency.
NOTE: The selected Currency will be utilized as default setting when interfacing with the Kochava dashboard.
- Click Save.
Editing User Settings
NOTE: A user’s general settings may be viewed by clicking on the User expand button.
- Locate the desired User.
- Select Edit.
- Update settings as needed.
- Click Save.
CAUTION: A user can be deactivated by toggling On Deactivated. This will prevent a user from logging into the system, however the API key that was created when the user was added will still be active. In order to deactivate the API key, contact your Customer Success Management Team.
Associate a User
Users from different accounts may be associated with a different account. This feature is currently only available for Kochava employees. If you need a user to be disassociated from your account please contact your Client Success Managers.
Disassociate a User Account
Account admins can disassociate a user from their account directly in the Kochava dashboard. Disassociating a user removes that user’s access to your account.
NOTE: You must be an Account Admin to disassociate a user from an account. Users without account admin permissions will not be able to perform this action.
CAUTION: When a user is disassociated from an account, their API key is also removed as a result. Any integrations, scripts or services that use that user’s API key will stop working. Confirm that the API key is no longer in use before you disassociate the user.
- Log in to the Kochava dashboard as an Account Admin and select the account the user should be removed from.
- In the left navigation, go to Account Options > Team.
- Select the Members tab.
- Locate the user you want to disassociate. You can use the Filter option to search by name or email address.
- In the Actions column for that user, click the three-dot menu.
- Select Disassociate.
- Review the confirmation prompt and confirm that you want to disassociate the user.
- Verify that the user no longer appears in the Members list.
NOTE: If you only want to temporarily block a user from logging in, see Editing User Settings to deactivate the user instead. Deactivating a user does not remove their API key. Disassociating a user does.